| Q: Do I have to buy a minimum quantity to create something? |
| No. You can buy any quantity. You will find that your per/item price decreases as quantity milestones are met. |
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| Q: I like some of your stock pieces, but would like to make a small change? |
| The easy answer is yes and no. :) You can use the online designer to recreate it, or
email us through the Contact Us module, sending the item number of the stock item and the changes you wish to make. One of our designers
will contact you with a sample and cost. |
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| Q: Can I see what the final product will look like before I place my order? |
| Yes. You can order a proof for #3.00. Should you purchase 1 copy of the item and $1.50 will be applied towards
the purchase price. Order two or more pieces of the item and the $3.00 will be applied. |
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| Q: I made something on your site on a previous visit. Can I reorder? |
| Yes. Login into your acount using the userid and password that you entered when you created the account. If you dont remember either
your userid or password, follow the instructions on the login screen to have either or both emailed to you. Once you have logged in, select the item that you wish to reorder by clicking on
the REORDER button. Enter the quantity, sizes and color and click the buy button. The order will be placed in the shopping cart for you to complete your purchase. |
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| Q: I made something on your site on a previous visit. Can I make a change and reorder? |
| Yes. Login into your acount using the userid and password that you entered when you created the account. If you dont remember either
your userid or password, follow the instructions on the login screen to have either or both emailed to you. Once you have logged in, select the item that you wish to reorder by clicking on
the EDIT button. Now you can make changes to your design, and either order another proof, or the product itself. |
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| Q: How long will it take to receive my custom item? |
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| Q: I've created a design for a tshirt, and want it on a mug, plaque and a jacket. Do I have to make a separate item for each? |
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| Q: Can I return my custom item?? |
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| Q: Have you been doing this very long? |
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| Q: I want to create something for resale. Can you guarantee that someone won't copy it on your site? |
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| Q: I want to recreate a shirt for a Major/Minor League Ball Team, University or Business Logo. Can I do this? |
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| Q: Can you put my family photo on a mug, plaque or tshirt? |
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| Q: Can you print my children's artwork on your various products? |
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| Q: Are there any images or phrases that you won't print or embroider |
| Yes. We will not reproduce on any media, Images or Phrases that are trademarked or licensed, unless you
can show proof that you hold a license to reproduce it. When you purchase your item, you will be asked to attest to the fact that you have a license to reproduce an image. If we identify that an
image that you are asking us to reproduce in any fashion IS licensed, we will delay production until we have received proof of license. We also reserve
the right to refuse to any image and/or phrase that we feel, in our sole judgement, is questionable - including, but not limited to, racial, pornographic or otherwise illegal. |
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